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MY PERSONAL INFORMATION Thanks for checking me out! I am a mortgage advisor with Wells Fargo (DIRECT LENDER not BROKER) and I primarily work with realtors from Delaware County to Philadelphia County and all points in between. I live in Wenonah, NJ with my wife. I was born in Stratford, NJ and grew up in Williamstown, NJ. I love my job and my company and have made a lot of people happy in either refinancing their homes or in purchasing their homes. Treating people the way that I would want to be treated is mine and my company's goal. Treating people like family! WELLS FARGO PROFILE We are one of the top ten originators of retail residential mortgages in the United States. We offer you unsurpassed service, a full range of programs at competitive rates, and the smoothest mortgage experience in the industry. Our mission statement: We promise to treat customers like family while providing financing for the American dream. The experience will be smooth, easy, and at times, fun. We will do this with unequalled passion and expertise. BRIEF COMPANY HISTORY Coming Soon!!! Streamlined, effective processes that are customer-driven From origination and processing through closing and servicing, we have the right processes in place to effectively serve and manage your customers' loan experience. Throughout the entire experience, your customers receive fast loan decisions, timely updates, and pro-active communication. Because each customer is different, our processes adapt to their needs to deliver as much handholding as desired. From the way our call centers handle customers to every document we produce or touch, our processes are seamlessly organized to deliver complete brand transparency and reinforce your brand with the highest quality of service-down to the last detail. Deliver exceptional customer service from the first call With our proprietary technology, we're making fast response times and high-performance service an everyday reality for you and your customers. We offer inbound teleservices technology that manages calls and capacity to ensure your customers receive outstanding branded customer service from the first dial-in. Using this technology, our employees can devote more time to customers to deliver truly consultative, customized service. To provide improved communication and assistance, call center employees have access to web tools and sales guides to enhance the customer experience and increase conversion. Deliver fast responses with our origination technology Our origination engine, built from the ground up, offers a customer-driven workflow for faster, easier loan experiences. Working in conjunction with our underwriting engine, it offers flexible underwriting guidelines and scenarios to support a broad range of customers-no matter how complex the credit profile. The system allows us to take a complete application, order a credit report, and receive real-time automated underwriting approval from our investors. Since we've evolved our technology over time, it's easily customized to support diverse client needs in terms of products, pricing, processing, and documentation. This means your customers have access to a broad range of products and pricing they won't find anywhere else. Most of all, our integrated systems ensure we provide credit reports in seconds to offer real-time rates for faster loan decisions. At the click of a button, online customers receive same day loan decisions, or within 20 minutes on the telephone. The way I work is by partnering with realtors and I try to help them prospect and close because I know how hard their job really is. Many don't make it in this business and I want the agents I serve to make it and really prosper. In case you don't know about Wells Fargo Mortgage, I'll just tell you that you are not alone. We don't advertise with the general public, instead, we work with real estate agents by providing the best service in the industry because we understand that one third of homebuyers contact a Real Estate Agent before contacting a lender and that 50% take their Agent's advice. And that another statistic is that 70% of potential homebuyers ask their realtors where to buy a mortgage. Having the trust and confidence of the realtor is the key and they know that they can depend on us to secure their transactions. Benefits we provide for your businessIf we don't make a same day decision, we pay the borrowers $250! And if we don't close when we said we would, we'll drop the rate by 1/8%! Top benefits for your business using PHH Mortgage include:
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